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Top-level
objectives for customer
support include improving
product service repair turnaround
times, maintaining short-
to long-term spare parts
planning systems, and creating
efficient and easily managed
information databases at
all levels of the service
chain. Technology, experience
and a practical approach
are used to meet these objectives.
Customers benefit by lowering
their overall involvement,
and thus cost, in the service
cycle of activities. |
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Wistron
meets service objectives
with integrated IT systems
created to support personnel
worldwide, as well as other
Wistron departments involved
at various stages of the
service supply chain. Extensive
information databases are
linked to all RMA service
centers, RTV operations,
warehouses, and repair centers,
as well as all related logistics
teams. Repair orders, current
repair status, end-user
information, and testing
results are parts of the
integrated and comprehensive
repair control flow available
for daily review or periodic
summary analysis.
Customers
have access to Wistron's
service IT systems through
customized service support
web pages. Meanwhile,
Wistron's service teams
can provide the necessary
EDI links to customers'
call centers, as well
as their existing ASPs,
in order to exchange the
daily data necessary for
prompt, efficient and
cost effective repair
operations. Transparent,
detailed information is
tailored to fit into the
service management processes
of all of the repair related
parties at all levels.
This not only allows our
customers to audit the
performance of Wistron
and local ASPs, but also
provides the necessary
data for customers to
fine-tune their own service-related
operations.
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