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Wistron's
after-sales service programs cover
various levels of the service
process chain. These programs
are offered to our OEM customers,
as well as to outside customers
wishing Wistron to support non-Wistron
produced products. Wistron's flexibility
and experience allows us to either
fit into our customers' existing
service process chain to provide
support where needed or take control
and manage various layers of the
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For
OEM customers, we work closely with
customer's product development teams
to understand and suggest a future service
repair program. The overall goal is
to create the strongest service program
possible which can be supported adequately
at product launch time, during product
warranty periods and even beyond warranty
periods. For non-OEM customers, Wistron
can diagnose and repair faulty products
that it did not originally produce,
providing needed emergency support or
standard long-term service planning
and coverage.
Programs are
customized to fit specific products
and markets. Wistron's programs include
full repair capability, reverse logistics,
warehouse management, documentation
support, training materials, and EDI
linkage with comprehensive IT solutions.
Program business model coverage includes
FRU and CRU services, hub management
and depot repair services. Wistron's
engineering teams also manage the
special requests, such as specific
testing and repair processes, identified
by customers as necessary to meet
their changing requirements.
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