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The
after-sales service arm of Wistron
provides a comprehensive array
of flexible, innovative service
solutions and possesses vast experience
supporting ICT products. Wistron's
service teams join initial discussions
with customers' product development
teams to plan long-term after-sales
service programs. Thus, at product
launch time, customers confidently
enter the market knowing their
valuable brand image will be maintained
in the marketplace through efficiently
managed product support programs.
Each
product has different service
needs and the needs may differ
per market. Wistron works closely
with customers and customers'
other existing service partners
to develop the optimum after-sales
service program for each product.
Wistron may lead the service
function or play a supporting
role, depending on customer's
existing service plans in each
market. The various Service
business models are developed
to meet specific product and
market requirements, while providing
the efficient linking points
to other related service providers
in the service chain.
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Advanced, yet extremely practical,
IT solutions allow Wistron to
manage every aspect of the service
chain in real-time on a global
basis and link closely with related
outside parties. Service teams
link directly into customers'
and other service providers' ERP
and SCM systems providing the
most efficient exchange of information.
Interfacing collaboration allows
for maximum efficiency in dealing
with complex reverse logistics. |
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| Product
life cycle planning |
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Commodity substitution programs |
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Spare parts buffer planning |
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Substitution parts qualification |
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Components last buy management |
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Warehouse and fulfillment |
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Parts recycling |
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| Repair
capability |
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Upgrades, testing, inspection
services |
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System repair |
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System advance exchange |
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System refurbishment |
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Component RMA |
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Component repair, refurbishment,
rework |
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Component original vendor
warranty redemption |
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| Service
business models |
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Hub-to-hub FRU (field replaceable
unit) swap service |
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Hub to ASP/TPM (third party
management) FRU swap service |
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CRU (customer replaceable
unit) service |
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Hub-to-hub system (batch
swap service) |
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Depot A to A service (original
repair, swap, mail-in/carry-in) |
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Outsourced Service (for
non-Wistron made products) |
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| Document/Training
support |
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Service manuals |
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Customer service engineering
repair training materials |
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Channel repair training
materials |
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