Program planning
Customer support
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The after-sales service arm of Wistron provides a comprehensive array of flexible, innovative service solutions and possesses vast experience supporting ICT products. Wistron's service teams join initial discussions with customers' product development teams to plan long-term after-sales service programs. Thus, at product launch time, customers confidently enter the market knowing their valuable brand image will be maintained in the marketplace through efficiently managed product support programs.
Each product has different service needs and the needs may differ per market. Wistron works closely with customers and customers' other existing service partners to develop the optimum after-sales service program for each product. Wistron may lead the service function or play a supporting role, depending on customer's existing service plans in each market. The various Service business models are developed to meet specific product and market requirements, while providing the efficient linking points to other related service providers in the service chain.
Advanced, yet extremely practical, IT solutions allow Wistron to manage every aspect of the service chain in real-time on a global basis and link closely with related outside parties. Service teams link directly into customers' and other service providers' ERP and SCM systems providing the most efficient exchange of information. Interfacing collaboration allows for maximum efficiency in dealing with complex reverse logistics.


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